1. Make sure you're on the latest version of the app here, then restart the app.
2. Make sure your phone/tablet is connected to a 2.4 GHz WiFi network. The bulb will not work with a 5GHz WiFi network and must be connected to a 2.4 GHz WiFi network.
3. Make sure you have Bluetooth enabled on your mobile device.
4. Confirm that your bulb is not on a dimmer switch. The bulb requires a constant power source to stay connected during setup.
5. Try moving the bulb to another socket, closer to your router.
6. If you still can't set up your bulb, turn the socket on and off 6 times to factory reset it. Then try setting it up again.
Please note: Not all of our devices support WPA3 router encryption. If your router is set with WPA3 encryption, please change it to WPA2 in the router settings, and then try to add a device. The devices that currently support WPA3 are as follows:
Wi-Fi RGBW B38
Elves Wi-Fi RGBTW E27
Elves Wi-Fi RGBTW E26
6' WiFi Slim Recessed Lighting
Wi-Fi RGBTW A60
Wi-Fi RGBTW BR30
Wi-Fi RGBWT PAR16